If the pico plugin is not loading correctly on your site make sure the following steps have been taken:

  • The Pico plugin is correctly installed (installing plug-in)
  • The Primary URL for your site is correctly entered in the dashboard under 'Account->Settings' (account settings).  The URL must match your domain exactly (ie yoursite.com vs www.yoursite.com).  Note: only the primary is required but if you do have other sites such as a development, staging or TOS you can enter it here.
  • The publisher id and and API key are correctly entered in the Pico plugin.
  • The Pico plugin is up-to-date and activated from your Wordpress admin page.
  • Ensure there are no VPN's running on your machine.  Pico will not work correctly with some VPN providers.


If you are still having issues you can contact at support@pico.tools or through the intercom button (see below) in your Pico dashboard.

Did this answer your question?